Returns and Refund Policy

Should you receive an incorrect or faulty product, please immediately contact the Australian Centre for Photography and we can arrange, as appropriate, either a goods exchange, refund or gift voucher replacement. Goods will not be accepted for return or refund later than 30 days of your receiving the goods.

For Photofile subscriptions please contact subscriptions@acp.org.au
For Photographic Courses enrolments please contact creativelearning@acp.org.au
For all other purchases please contact shop@acp.org.au

Please note Photographic Courses enrolments are also subject to the following Terms & Conditions.

Once you have received written confirmation to authorise the return, simply mail the goods back to the fulfilment agency. Address details will be provided in the confirmation email advice.

If you receive any product that is damaged, we will send you a replacement as soon as possible (depending on product availability) once we have received return of the damaged product. If your product is lost during shipment we will send you a replacement (depending on product availability) once we have waited for the maximum delivery time to expired. All replacement item for lost / damaged products will be shipped at our cost.

If you are to receive a credit, this will be processed within 5 working days of our receipt of the goods. In order to aid in the return process, please keep the original shipping package.

Note: Shipping charges will only be refunded in the case that an error was the fault of the Australian Centre for Photography. If you change your mind about your on-line purchase, all return shipping charges are your responsibility. The Australian Centre for Photography reserves the right to reject a return from anyone if any of the above conditions are not met or in the case of excessive returns.

Your order can not be cancelled once the order has been shipped. The return policy conditions above will apply.